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THINGS+ Introducing service innovation into product manufacturing companies

Project Description

THINGS+ is a project focused on the development of the methodology needed for the introduction of service innovations into product manufacturing companies whose business was so far based on selling a final product. The development of the business support and the stimulation of the creation of new services in manufacturing firms shall improve the competitiveness of the enterprise, create a more attractive offer for the clients and overall a better business performance.

THINGS+ is based on “servitization” – the creation of new services based on existing products that are already a part of the company’s offer. Through “servitization”, the enterprises improve their portfolio and instead of offering just the product they offer products and services or just services based on products.

During the project implementation, the methodology of the development and commercialization of services, respectively the offer of “services and products”, will be created, followed by 100 pilot projects within manufacturing enterprises. The objective of the pilot projects is not only to develop services, but also to provide a business support for: entering the market, making new profit, attracting new clients or entering new markets. It is expected that 60% of the entrepreneurs will introduce new service into their portfolio, 40% will manage to make new incomes and 10% of the entrepreneurs are going to commercialize new services on foreign markets.

The THINGS+ project brings together partners from 9 Central European countries that will develop a regionally applicable Service Innovation Methodology and also create a business support network for the commercialization and internationalization of these services. The project aims to help traditional industries to stay competitive, better react to challenges and changes of the market and also adapt faster their offer to the new demands of the customers.

The THINGS+ project is funded by the INTERREG Central Europe programme. The main objective of the programme is to increase the competitiveness of countries within the Central European region by supporting innovations and regional cooperation.

Project activities:

  • Analysis of existing methodologies for service creation and commercialization
  • Development of Service Innovation Methodology applicable for small and medium enterprises and business conditions in Central European countries
  • Education of Business Support Organizations personnel and participants of the pilot projects for the successful implementation of procedures of service innovation based on existing products
  • Implementation of “servitization” pilot activities – introducing new services into the portfolio of the SME’s from Central Europe
  • Analysis of existing support programs for service innovation and preparation of a Policy Recommendation Paper for supporting service innovation within Central European countries and regions

Project partners:

  • Friuli Innovazione Research and Technology Transfer Centre, Italy
  • STEP RI Ltd, Croatia
  • Bautzen Innovation Centre, Germany
  • Technology Park Ljubljana Ltd., Slovenia
  • BizGarden, s.r.o., Czech Republic
  • Slovak Business Agency, Slovakia
  • Lodzkie Region, Poland
  • Veneto Region – Research and Innovation Unit, Italy
  • Innovation & Technology Transfer Salzburg, Austria
  • Borsod-Abaúj-Zemplén County Development Agency Non-Profit Ltd., Hungary

Associated partners:

  • Autonomous Region Friuli Venezia Giulia, Industry Directorate, Italy
  • Ministry of Entrepreneurship and Crafts of the Republic of Croatia, Croatia
  • CEA – Croatian Employers’ Association, Croatia
  • District of Bautzen, Germany
  • Chamber of Commerce and Industry of Slovenia, Slovenia
  • Borsod-Abaúj-Zemp lén County Government, Hungary
  • National Cluster Association, Czech Republic
  • Ministry of Economy of the Slovak Republic, Slovakia
  • Ca’ Foscari University – School of Economics, Languages and Entrepreneurship (SELISI), Italy
  • Land of Salzburg, Austria
  • Technology Transfer Center of Lodz University of Technology Ltd, Poland
  • Lodz Regional Development Agency, Poland
  • Lodz Regional Science and Technology Park Ltd., Poland

Project duration: 36 months (01.06.2017. – 31.05.2020)

Funding programme: Interreg Central Europe

Project budget: 1.889.299,50 €

Programme’s funds: 1.562.517,31€

STEP RI budget: 206.804,00 €

Official web page: http://www.interreg-central.eu/Content.Node/THINGS-.html


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